Users of this site agree to be bound by the CloudPlus Service Agreement, Service Level Agreement, EULA, and acceptable use policies.
This privacy statement only covers the information collected on CloudPlus’ web sites. CloudPlus’ web sites contain links to other sites. CloudPlus is not responsible for the privacy practices, actions, or the content of such web sites.
US Safe Harbor
CloudPlus complies with the EU Safe Harbor framework as set forth by the US Department of Commerce regarding the collection, use and retention of data from the European Union. http://www.export.gov/safeharbor/
CloudPlus requires that all account holders be 18 years of age or older. Children are not provided access to any CloudPlus services in which any personal data is collected beyond the collection of a visitor’s IP address and session status. If CloudPlus becomes aware that any child has accessed our non-publicly available web sites, the account through which the child has gained access will be terminated. No information should be submitted to or posted at CloudPlus web sites by persons under 13 years of age. CloudPlus does not knowingly collect personal information from children under the age of 13. All CloudPlus services are open only to persons over the age of 18. If you believe CloudPlus has collected any information from or about anyone under 13, please contact us immediately at firstname.lastname@example.org
Our web sites use on-line order forms for customers to request services. Through these order forms we collect your contact information and financial information. Your contact information from the order forms is used to contact you regarding the status of your account and to send you information about CloudPlus services available. Financial information that we collect from you is used to bill you for your CloudPlus account services.
CloudPlus’ web sites also log IP addresses and other user session information to help diagnose problems with our servers, to administer and improve our web sites, to facilitate marketing of CloudPlus products, and to gather broad demographic and statistical information.
If you would like us to delete your personal information from our records, we will do so. Please send your request in writing at email@example.com.
CloudPlus sites make chat rooms, forums, message boards, and news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Information Disclosure and Retention of Your Information
CloudPlus will release personally identifiable information about you as is reasonably necessary for the provision of CloudPlus services for which you have subscribed. This includes, but is not limited to:
- Provision of financial information to organizations such as VeriSign and Intuit for CloudPlus billing purposes.
- Provision of contact and software usage information to our software license providers for the purpose of software licensing compliance, licensing usage calculation, and billing purposes.
- Provision of your account information to independent contractors providing services in support of CloudPlus’ delivery of services to you. (Note: all independent contractors to whom CloudPlus provides account information are required to sign a non-disclosure agreement).
In addition, CloudPlus may release personally identifiable information necessary for the prosecution or defense of any legal claim or right to which CloudPlus is a party. CloudPlus will also release personally identifiable information as required by law. The personal information you provide to us through our site and the email messages that are routed through our servers are NEVER voluntarily disclosed by us to any third parties. We do not sell, trade, or share any of your personal information with any other companies.
If you contact us via email or via a web form, information you provide may be entered into our Customer Relationship Management (CRM) software indefinitely. Anonymous, aggregate data that cannot re-identify you may also be kept indefinitely.
CloudPlus’ email servers are backed up nightly, and overwritten after 7 days. Thus, any incoming or outgoing email message being routed through our servers will be permanently destroyed and irretrievable after 7 days.
CloudPlus’ web sites have security measures in place to protect against the loss, misuse, or alteration of the information under our control. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the CloudPlus database protected by a firewall. Access to your information is restricted to authorized CloudPlus personnel and contracting partners only.
Accuracy of Information and Access to It
If, when posting a question through the Q&A, Technical Support, or Customer Portal sections of the site, an incorrect email address is entered, a response to the question cannot be provided. CloudPlus relies exclusively on the information provided by its web site users and will not seek independent verification of any of the information supplied. Likewise, if a Customer’s email address, domain name, or any details about their internal mail system change, CloudPlus relies fully on the Customer to contact CloudPlus in advance, so as to ensure that their email service is not interrupted.
In addition to accessing email through the company’s mail system, customers can securely access their email on the Internet (Web mail) or from virtually any Internet-enabled device.
Contacting the Web Sites, Opting-out, Deactivating Your Account
If you wish to terminate your account or opt-out of receiving communications from CloudPlus which are not reasonably necessary for the provision of services to you, please contact CloudPlus at the link below. If you have any questions about this privacy statement, the privacy practices of our web sites, or your dealings with CloudPlus’ web sites, you may contact:
The CloudPlus Privacy Team firstname.lastname@example.org